Customer Policies

The Customer Policies provide a clear framework to ensure all customers of Dona Ana MDWCA are treated fairly and consistently. These policies guide the daily operations of our staff and outline the standards for our relationship with customers.

Policy Overview:

• The current policies became effective on July 1, 2024.

• Policies are reviewed annually by the Board of Directors during a public board meeting.

• Only the Board of Directors may amend these policies, in accordance with the New Mexico Sanitary Projects Act and the Association’s Articles and Bylaws.

These policies replace and supersede all previous versions and are the official reference for all customer-related procedures and expectations.